WARRANTY & RETURN POLICY
Last updated February 1, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for exchange. Please see below for more information on our return policy.
RETURNS All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS To return an item, please email customer service at info@spectrumphones.com or call 08185091680 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Spectrum Phones Ltd, at 18, Otigba Street, Computer Village, Ikeja, Lagos
Attn: Returns RMA #18, Otigba Street, Computer Village, Ikeja, Lagos ìnfo@spectrumphones.com Ikeja, Nigeria — +2348185091680 Lagos 100101 Nigeria
REFUNDS After receiving your return and inspecting the condition of your item, we will process your exchange.
Please allow at least one (3) days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange an exchange. But, please note that we have the ability to determine if it’s a manufacturer defect or damage and if it’s self-damage.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:+2348185091680, info@spectrumphones.com