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Return And Refund Policy

Last updated January 5, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy. 

RETURNS All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS To return an item, please email customer service at or call 09062492606 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Spectrum Phones Ltd, at 18, Otigba Street, Computer Village, Ikeja, Lagos

Attn: Returns RMA #18, Otigba Street, Computer Village, Ikeja, Lagos  ì  Ikeja, Nigeria — +2349062492606 Lagos 100101  Nigeria   You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange.

Please allow at least one (1) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.   But, please note that we have the ability to determine if it’s a manufacturer defect or damage and if it’s self-damage.

If you have any questions concerning our return policy, please contact us at:+2349062492606